Job Title: Reservations & Loyalty Coordinator

Job Summary: Reservations sales agent will be involved in the selling of the hotel and maximizing revenue potential reporting directly to the Reservations Supervisor.

Responsibilities:

• Always maintains a high level of Guest Service greeting callers with a pleasant and welcoming tone and use guest name minimum of 3 times during call.
• Actively sell inventory and up sell to suites.
• Handles and input all reservation requests
• Down loads reservations from GDS
• Statusing all third party inventories GDS, IDS, SNBC, and new ones as we sign up.
• Answers and assists with any guest questions looking for ideas or recommendations in regards to the city and its attractions.
• FIT reservations received via fax input and reply back with confirmation.
• Enter group rooming lists.
• Maintain database in Fidelio; keep information up to date and accurate.
• Able to work a variety of shifts including weekends.
• Respond to email reservation requests.
• Review next day arrivals; prepare all coupons associated with packages.
• File and keep office organized
• Operate the guest loyalty program
• Responsible to cover any absence of Reservations Supervisor/Revenue Manager including management of inventory in all distribution channels, weekly and three month forecasting
• Regular cross checking of inventory status and distribution system

Knowledge, Skills and Abilities:

Person must posses’ excellent interpersonal and communication skills as well as the ability to multitask. Focus will be on attention to detail, and consistently performing at a high level of service in the variety of tasks being performed. Flexibility and Teamwork will be important attributes for a successful candidate. Prior Rooms divisions experience along with knowledge in Fidelio, Excel and Word are a strong asset. As well overall knowledge of the city in regards to attractions and restaurants is required. Minimum 2 years Rooms Division experience. (more…)

Directed by Merlyn Leroy, based on Robert Sherwood’s play, with a screenplay by S.N. Barman, Hans Rameau, and George Froeschel, this classic, tear-jerking wartime love story, starring Robert Taylor and Vivien Leigh (reportedly her favorite), was Oscar nominated for its B&W Cinematography and Original Musical Score.

Leigh plays a melancholy dancer, Myra, who meets soldier Roy Cronin (Taylor) during an air raid in World War I London, just before he’s to be shipped off to the front. Given a 48 hour leave, the carefree & romantic Roy, captivated by her beauty, sweeps Myra off her feet until she too (for the first time in her life?) is optimistic about their future. He receives permission from his uncle the Duke (C. Aubrey Smith) to marry her. Unfortunately, per some red tape, they are unable to wed before Roy must leave for France. Myra attempts to return to the ballet, but her stern taskmaster (Maria Ouspenskaya) refuses to accept her back into the company, and fires fellow dancer Kitty (Virginia Field) for her outburst in support of her friend. (more…)

As we all know, good horse is the talented, the ones being able to select a good horse from a herd of horses are the managers and the employers as well. Why they are doing everything possible to find good horses? What do they think of a good horse on earth? And how do they choose a good horse nowadays?

All the above is the result of competition. Today the competition is no longer the quality, price and service of the products，but human resources between companies and even countries. For reflection, who designs the products? Who controls the quality of products? Who fixes the price of products? Who provides the service of products? The answer to all the questions is human being. Therefore, once a company owns the largest number of most excellent and suitable human resources will be better to flourish. (more…)

This weekend is special to me, because i did my first work in hotel and met Mai Kawana,actually this is my first job in my life.I earn money myself,but i’m no so happy like i think i should be,maybe from the three days work,i know it’s not very easy to meet a beautiful girl like Mai Kawana who is come from Japan. for my job,for living more comfortable and happy ,we must pay our hard work.

Basicly from the work,let me know what’s the 5 star hotels like and how does it work and how dirty some hotel.i don’t want to eat in the hotel any more in the future.no matter how tired am i, i earned money,haha.

friday night,raffles hotel 7-12 5hrs 27.5sin dollars
staturday night swiss hotel 7-11:30 4.5hrs 24.75sindollars
sunday night,orchard hotel 5-11 6hrs 36sindollars(6 star hotel,$6 per hr)

Sooner or later, I will lost my now job, it sounds a little terrible. But it is of my own will  because I have planed to immigrate to Canada. And It is well know that new immigrant can not find good job, so it is better for me to go back university and make way to get my Phd degree. When I get it, I can choose to go back China and find a new job. Of course, if I can find better pay job in Canada I will stay there. (more…)