Experience of Treating an Indian Customer
Friday, December 19th, 2008It was a whole week ahead of the time he came to visit our factory, the lady, who’s the Chinese representative of that Indian/Dubai company, called to ask us to pick him at one factory in Taizhou, whose address and contact person’s name and telephone number were shown to us, at the exact time of 5 pm. And also she sent us by EMS the ticket for the customer to go from Shanghai to Nanjing in the afternoon of the day he visited our factory, 5:30 at Shanghai Railway Station. She called many times to make sure the time is OK, we should arrive at the factory in Taizhou at 5 pm, and then we should buy a train ticket for him from Zhuji to Shanghai at the time zone of 1 to 3 by Express train, so that he can be exactly on time for the train to Nanjing. She is so careful, and as the customer later said, she can get everything well planned. And it impressed me a lot. Her carefulness makes sure everything is going on well in order as arranged, and it makes the tough journey much easier for the foreign customer. And I think that’s the good way for the trading companies to serve the customers well, and then get the chance of doing business with them. I should learn from her this attitude of service and well pre-arranged. Also, check again and again to make sure every step is ready. (more…)
